drama at work

Published September 26, 2013 by emotionless brain

I was toying with either going to a “dork does zumba, or dork does yoga”. Instead I will have therapy via writing;

I am loving my new job, it is such a good fit for me in so many ways, it is not perfect. Actually it has been an upward battle from day one (and yes I still love it), you see my counter part in my operation/division leaves a lot to be desired. I think she is a decent person, she is a decent employee (she has been with the company for four years), but (yes there is a BUT here) she is in over her head. Apparently she was in the position I am in now and was not having success so the company shifted her to a different position trying to salvage things, sadly it appears they did not really think the shift all the way thru with a cause and effect diagram. If someone is unable to be successful in a position that ¬†mandates attention to detail, and follow thru then to put them in charge of “operations” at any level is a recipe for disaster. Guess what, disaster has struck, and my ops/region is blowing up.
Fortunately I am strong enough to laugh in the face of adversity, and so I am prevailing. The clients love me (once they finally get a taste of what I am capable of), the employees do not report directly to me (unless they cannot reach their supervisor, which seems to be frequently), then she gets her knickers in a twist when they talk to me. You see I make ops decisions based on FACT, experience, knowledge, and training. Not emotion, desire, selfishness, or which way the wind is blowing. I try to plan for what may happen several steps ahead of the game, that way there are no surprises, and no unhappy clients.

You see my job is client satisfaction, I coordinate whatever it takes to keep the client happy, I need someone who is also a team player and not worried about them self or if their idea or plan is better or not. I live by “work smarter, not harder.” I have asked my team mate many times for things, and to do things over and over again. I still have clients without supplies, or their services provided within the time line promised by the contract. This makes me frustrated the first time, the second time I get short tempered, by the third time I am PO. Is it that difficult to do your job? That is why the company pays you is to do a job.

This week the Regional Director has been in town and primarily running things, this other person was sent on daily tasks outside the office (I do not frequent the office, I primarily work from home, or the client sites). Today the other person called me and inquired if “we needed to have a talk”, I responded with not understanding what she was referencing. She said that she has been informed that I have been speaking disparagingly (her words were less eloquent) of her. I responded with that could not be further from the truth, in fact I have defended her position ion that I could not do what she is doing (duh, nor would I work harder instead of smarter, and refuse anyone’s help). She was on a fishing expedition plain and simple. I think she is finally getting a clue (it only took four days).

The regional has confided everything to me, she is disgusted beyond words at the amount of cover up that has been going on for who knows how long. News flash, if something is too good, too quiet, no problems for too long that is a red flag. There have been many conversations going around, and trying to find another position for this person, no body wants to see her loose her job. We have even discussed making a position using her skills (she does have some) to the companies advantage, but now en light of her new behavior there is concern that she may sabotage the client relations and that would kill business.

So Monday the deed will be done, and re-organizing will begin. Even if someone else was hired, they need to go thru training, so it will be a few weeks before a new person will step in. I have volunteered to step up as much as possible (I have been director of operations, and operations coordinator in other jobs) to help. I suggested tonight to my regional that she give it a day or two to see what fur flies and what fur sticks, before she decides what to do with whom. I fully expect with the current riff raft that is employed in the worker bee positions to get all caught up in the drama, and begone. None too soon for me. We cannot begin to fix and change things when there is so much negativity.

I have total faith that sanity and calmness will be restored. I long for the day when I do not get a phone call from an upset client. Until then I have job security, and that is nothing to be taken lightly.

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